At Cycra, we stand behind the quality of our products and want every customer to be completely satisfied with their purchase. If you’re not happy with your order, we’re here to help.
Eligibility for Returns
- Items must be returned within 30 days of the original purchase date.
- Products must be unused, unmounted, and in their original packaging.
- Returns will not be accepted for items that have been installed, modified, or damaged due to improper use or installation.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Custom or special-order products
- Clearance or final-sale items
- Gift cards
Return Process
- Contact Us
Email our customer support team at support@cycra.com with your order number and reason for return. - Receive Authorization
A Return Merchandise Authorization (RMA) number and return instructions will be provided. Unauthorized returns will not be accepted. - Ship the Product
Carefully package your item and include your RMA number on the outside of the box.- Customers are responsible for return shipping costs, unless the return is due to a Cycra error or a defective product.
- We recommend using a trackable shipping service and retaining your receipt.
Refunds
- Once your return is received and inspected, a refund will be issued to your original payment method.
- Please allow 5–10 business days for processing after the product has been received.
- Original shipping charges are non-refundable, unless the return is the result of our error.
Exchanges
If you need to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery. We’ll arrange a prompt replacement or refund at no additional cost.
Contact Us
For all return or warranty inquiries, please reach out to our support team:
sales@cycra.com
800-770-2259